Terms of Service

Order Changes and Cancellations

We begin preparing your food as soon as your order is received. Therefore, orders cannot be changed or cancelled once they have been placed. Please review your order carefully before submitting it.

If we cannot fulfill your order, we will contact you and provide a refund for any unavailable items.

All Sales Are Final

Because our food is freshly prepared and perishable, we cannot accept returns or exchanges. Please do not bring food back to our kitchen unless we ask you to do so.

Incorrect, Missing, or Unsatisfactory Items

If an item is incorrect, missing, or does not meet your expectations, please email rice.aroma@outlook.com as soon as possible on the day you receive your order.

Please include:

• Your order number

• A brief description of the problem

• A clear photo of the food and packaging, when applicable

After reviewing the issue, we may provide a replacement, store credit, or a refund to the original payment method. The time required for a refund to appear in your account depends on your bank or payment provider.